April 28, 2015 - athenahealth, Epic and Medfusion are the most effective vendors at helping their customers drive patient portal adoption, with all three vendors having over half of their customers report that at least 20% of patients have accessed the portal – a number well beyond the meaningful use bar of 5%. These findings and more are included in the recent KLAS report entitled "Patient Portals 2015: Adoption beyond Meaningful Use."
As part of this report, KLAS interviewed 186 healthcare provider organizations to determine which vendors have proven to best meet current needs while also developing solutions for a more strategic tomorrow. The report analyzes three flavors of portals: enterprise, ambulatory and EMR agnostic. The focus of the report is to examine product performance, vendor guidance and other factors that impact providers' ability to achieve success with patient portal adoption.
"Value-based care is forcing patient portals to evolve from being merely tools for reactive regulatory compliance to becoming valuable instruments that allow patients to proactively engage in their own care," said report author Coray Tate. "Providers report that vendor guidance and functionality that patients find useful, such as billing and self-scheduling, are the most effective ways to encourage portal adoption among patients."
For access to the report, you can download the myKLAS app at www.klasresearch.com/lp/downloadklasapp or visit KLAS online at www.KLASresearch.com/reports. The report is available to healthcare providers and vendors. Providers receive a significant discount off the standard retail price or can receive a complimentary summary report in exchange for a survey about one of their current suppliers.
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